HVAC Director of Service

HVAC Director of Service at a well-established Heating & Plumbing Contractor, specializing in installations and servicing of heating systems for large scale commercial buildings. This leadership role offers P&L responsibility, cross-departmental collaboration, and the opportunity to shape a rapidly scaling business unit.

Location: New York Metropolitan Area

$200,000 - $230,000 base salary + bonus + benefits

Key Responsibilities:

1. Divisional Leadership & Management

• Oversee the Service division's P&L, including budgeting, forecasting, and reporting on KPIs.
• Manage, mentor, and develop the Service division team-both office and field staff.
• Foster effective collaboration with other departments (Installations, Controls, Finance, HR) to ensure smooth project handoffs and organizational alignment.

2. Sales & Business Development

• Drive revenue growth by securing Service Contracts, Service Jobs, and Boiler Repair Projects.
• Identify and close sales opportunities for our Axxon boiler controls solution.
• Act as the primary contact for key customers, ensuring high-touch account management.
• Oversee contract negotiations and bid proposals, approving estimates and terms.
• Proactively manage credit exposure and collections to minimize financial risk.

3. Operational Excellence

• Ensure timely, high-quality service, with a focus on first-time fixes and long-term solutions for customers' heating and hot water systems.
• Optimize scheduling of personnel, equipment, and materials, balancing cost and efficiency.
• Oversee inventory control for parts, supplies, and vehicles, ensuring compliance with company policies and industry regulations.

4. ERP Implementation & Process Improvement

• Champion the optimization of BuildOps, our recently implemented ERP system.
• Standardize and document operating procedures in BuildOps to drive data accuracy and efficiency.
• Continuously analyze processes to identify improvement opportunities and introduce best practices.

5. Talent Development & Training

• Recruit, onboard, and train new technicians to bolster the Service division's capabilities.
• Implement and refine training programs to upskill current field staff, fostering a culture of continuous learning and development.
• Recruit, onboard, and train new office personnel as needed.

Required Experience

• Technical expertise in heating and hot water systems (e.g., boilers, burners, controls).
• Project management experience with a proven record of overseeing service operations.
• Strong customer service focus with a history of building lasting client relationships.
• Demonstrated sales and negotiation skills, including contract management.
• Business acumen, including P&L management and data-driven decision-making.
• "Roll up your sleeves" mentality, willing to dive in and solve problems at every level.

Work Schedule

• The Service department operates 24/7, and you are expected to maintain a schedule that ensures the department's best performance-including on-call availability outside regular business hours.
• Typical on-site hours run Monday-Friday, starting at 8:00 AM (or earlier during Heating Season).
• Flexibility is essential: the Director of Service must be prepared to respond to emergencies and urgent customer needs at all times.

The above salary range represents Cobalt's good faith and reasonable estimate of the possible base compensation range at the time of posting and is one part of the total rewards package this client provides to employees.

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